Shipping policy

Delivery

We deliver our products globally (barring a few restricted territories). Shipping will be done by a third -party courier.

Delivery fees will be mentioned on the checkout page depending on the country and location. 

Siyate offers free standard delivery for order value equal to and over AED 200 for UAE. For customers outside of UAE, if the order value is less than 200 local currency, a shipping fee of AED 70 will be applied.

Orders are delivered within 1-2 days in the UAE and up to 5 working days outside of UAE, from date of order confirmation, although these timing cannot be guaranteed and may vary according to the delivery address and the chosen shipping method. Customs duty is meant to be paid by the receiving party, i.e. the customer as this is solely at the discretion of the local customs authority.

Orders are processed within 1 to 2 working day(s). Any order received on holidays will be processed on the next working day.

Delayed delivery will not give rise to any penalty or indemnity, and cannot be used as the reason for cancelling the order.

Siyate will not be liable for any strikes, bad weather or any other emergency case or situation beyond its control including war, riots, floods, epidemics, embargoes and other acts of god or any changes in law that would cause delivery delays.

Your order will be shipped to the delivery address you provided at the checkout. Please make sure to provide all details (ie. Apartment/Building/Street number).

We are not able to process orders to a P.O Box address and cannot arrange for order collection in a shop.

If the package appears to have been opened, damaged or suffered any mishandling, the customer must write on the delivery notification of any concern(s).

If you have a question about delivery we advise you to contact our customer care team via email on hello@mysiyate.com